Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change of Mind returns
If you wish to return an item because you have changed your mind about your purchase, Poyntons will offer you Poyntons Gift Card or refund provided that:
If these requirements are not satisfied Poyntons reserves the right not to offer an exchange voucher or refund for change of mind returns.
Goods on which a change of mind return is not available
Poyntons will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
However, these products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.